I am an IT Support professional focused on technical troubleshooting, user support, Microsoft 365, Active Directory fundamentals, Windows desktop support, networking, PowerShell, Linux basics, cybersecurity awareness, server infrastructure, virtualization, storage, structured cabling, and clear technical documentation.
This portfolio demonstrates hands-on labs, physical infrastructure projects, support documentation, troubleshooting workflows, ticket examples, diagrams, networking analysis, virtualization, storage configuration, and beginner-friendly technical projects aligned with IT Support, Service Desk, Desktop Support, Technical Support, Junior Systems Administrator, Junior Network Administrator, Infrastructure Support, and entry-level cybersecurity support roles.
- IT Support Technician
- Service Desk Analyst
- Desktop Support Technician
- Technical Support Specialist
- Junior Systems Administrator
- Junior Network Administrator
- Junior Infrastructure Support Technician
- Entry-Level Cybersecurity Support
- Windows 10/11, macOS, and Linux support
- Microsoft 365 and Outlook troubleshooting
- Active Directory fundamentals
- Windows Server administration basics
- Password resets and account lockout support
- TCP/IP, DNS, DHCP, VPN, LAN/WAN troubleshooting
- Email support concepts including SMTP, IMAP, SPF, DKIM, and DMARC
- Help desk ticket writing and escalation workflows
- ServiceNow, Jira, and Zendesk-style ticketing concepts
- PowerShell scripting and basic automation
- VMware and home lab environments
- Proxmox Virtual Environment and virtual machine deployment
- Dell server hardware and rack-mounted infrastructure
- Cisco switches, routers, and networking fundamentals
- Server rack installation, equipment organization, and cable management
- Structured Ethernet cabling and patch-panel connections
- RJ45 cable measuring, cutting, stripping, termination, crimping, and testing
- NAS configuration and network storage administration
- RAID concepts, storage pools, redundancy, and capacity planning
- Linux physical and virtual system deployment
- Server, network, virtualization, and storage troubleshooting
- Cisco Packet Tracer networking labs
- Wireshark packet capture and protocol-analysis practice
- Nmap lab practice
- GitHub Codespaces and VS Code Dev Containers
- Docker fundamentals
- GitHub Actions automation
- Cybersecurity fundamentals and security awareness
- Phishing prevention and user security education
- Technical documentation and knowledge base writing
These projects demonstrate practical IT Support, Help Desk, Desktop Support, Microsoft 365, Active Directory, PowerShell, Windows troubleshooting, networking, virtualization, server infrastructure, storage, structured cabling, and technical documentation skills.
| Project | Skills Demonstrated |
|---|---|
| IT Support Project Index | Organized overview of IT Support, Help Desk, Microsoft 365, Active Directory, networking, PowerShell, Windows support, and cybersecurity documentation projects |
| PowerShell Help Desk Toolkit | PowerShell scripting, Windows troubleshooting, system information collection, disk checks, network checks, service troubleshooting, printer support, and automation |
| Microsoft 365 Admin Lab | Microsoft 365 support, Outlook troubleshooting, MFA support, Teams basics, mailbox support, licensing, user account workflows, and support documentation |
| Active Directory User Management Lab | Active Directory users, groups, OUs, password resets, account lockouts, access requests, onboarding, offboarding, and documentation |
| Networking Troubleshooting Labs | TCP/IP, DNS, DHCP, ping, traceroute, nslookup, Wireshark basics, VPN troubleshooting, and network support workflows |
| Windows Desktop Support Lab | Windows 10/11 support, printer troubleshooting, driver issues, software installation, endpoint support, user support, and desktop support documentation |
| Server, Network & Virtualization Home Lab | Dell rack servers, Cisco switches and routers, server-rack organization, patch panels, structured cabling, custom RJ45 cables, Proxmox virtualization, Linux deployments, NAS administration, RAID configurations, and infrastructure troubleshooting |
| Instant Development Environment Lab | GitHub Codespaces, VS Code Dev Containers, Docker fundamentals, Linux command-line practice, GitHub Actions automation, reproducible environments, troubleshooting, and technical documentation |
| Wireshark Network Analysis Labs | Packet capture, Wireshark display filters, ICMP, DNS, DHCP, ARP, TCP, HTTP, HTTPS/TLS, IPv6, packet-level troubleshooting, technical findings, and ethical capture practices |
| IT Support Ticket Documentation Lab | Realistic support tickets, issue investigation, Microsoft 365, Outlook, Active Directory, VPN, DNS, password resets, user communication, escalation notes, and resolution documentation |
Designed and built an enterprise-style home lab using Dell rack servers, Cisco networking equipment, a patch panel, structured Ethernet cabling, Proxmox virtualization, Linux systems, network-attached storage, and multiple RAID configurations.
The project includes:
- Installation and organization of multiple Dell servers in a small server rack
- Cisco switch and router connectivity
- Patch-panel installation and port organization
- Custom Ethernet cables created in different lengths
- RJ45 measuring, cutting, stripping, termination, crimping, and testing
- Cable labelling and physical-layer troubleshooting
- Proxmox installation and virtual machine deployment
- CPU, memory, storage, and virtual network allocation
- Multiple Linux physical and virtual system installations
- NAS configuration and shared storage access
- RAID capacity, redundancy, performance, and failure-protection comparisons
- Server, network, virtualization, and storage troubleshooting
- Architecture diagrams, technical documentation, and privacy-conscious evidence
This is an independent home-lab and portfolio project created for continuous technical development. It does not represent production enterprise administration or paid infrastructure experience.
| Project Area | Focus |
|---|---|
| Help Desk Ticket Documentation Samples | Realistic support tickets, troubleshooting notes, user communication, escalation notes, and ticket lifecycle documentation |
| Microsoft 365 and Email Support Lab | Outlook, mailbox support, SMTP/IMAP basics, DNS, MX records, SPF, DKIM, DMARC, and email troubleshooting |
| Active Directory and Windows Server Lab | Windows Server basics, Active Directory structure, users, groups, Group Policy concepts, DNS, DHCP, domain-joined systems, permissions, and administration notes |
| Linux Support Command Notes | Linux command-line practice, file permissions, user management, process checks, logs, SSH, services, networking, and troubleshooting |
| Cybersecurity Foundations Labs | Security basics, phishing awareness, access control, vulnerability assessment concepts, incident response, and defensive security learning |
| Wireshark Network Analysis Labs | Packet capture, display filters, protocol analysis, ICMP, DNS, DHCP, ARP, TCP, HTTP, HTTPS/TLS, IPv6, and network troubleshooting |
| cPanel Website and Email Support Notes | Web hosting support, website uploads, domain DNS, SSL, contact forms, SMTP/IMAP setup, and email delivery troubleshooting |
| Instant Development Environment Lab | GitHub Codespaces, VS Code Dev Containers, Docker, Linux, GitHub Actions, environment configuration, automation, and troubleshooting documentation |
| Server, Network & Virtualization Home Lab | Dell servers, Cisco networking equipment, server rack organization, patch panels, RJ45 cabling, Proxmox, Linux, NAS, RAID, and infrastructure troubleshooting |
| NAS and RAID Storage Documentation | Drive identification, storage-pool creation, shared storage, permissions, RAID comparison, redundancy, capacity planning, and storage troubleshooting |
| Structured Cabling and RJ45 Lab | Ethernet cable measurement, cutting, stripping, T568B conductor arrangement, RJ45 termination, crimping, continuity testing, labelling, and physical-layer troubleshooting |
My goal is to build reliable, secure, organized, and well-documented IT environments while helping users through clear communication, structured troubleshooting, and customer-focused problem solving.
This portfolio reflects my continued growth in IT support, networking, systems administration, physical server infrastructure, virtualization, Linux, storage, cloud tools, automation, and cybersecurity fundamentals.
Each project is designed to demonstrate practical support workflows, hands-on technical development, realistic documentation, responsible handling of infrastructure information, and job-ready technical understanding.
- Practical help desk and desktop support documentation
- Microsoft 365, Outlook, Teams, MFA, and mailbox support labs
- Active Directory user management and account support workflows
- Windows Server, Group Policy, DNS, DHCP, and domain-services practice
- PowerShell troubleshooting scripts and sample outputs
- Networking troubleshooting labs with DNS, DHCP, TCP/IP, VPN, and Wireshark practice
- Detailed Wireshark protocol-analysis labs and troubleshooting scenarios
- Dell rack server installation and hardware organization
- Cisco switch and router connectivity practice
- Server-rack layout, patch-panel connections, and cable management
- Custom Ethernet cable creation and RJ45 termination
- Proxmox virtualization and virtual machine deployment
- Multiple Linux physical and virtual system installations
- NAS configuration and network storage administration
- RAID comparison, capacity, redundancy, and storage troubleshooting
- GitHub Codespaces, Dev Containers, Docker, Linux, and GitHub Actions
- Windows desktop support documentation
- Linux command-line and security notes
- Cybersecurity awareness and incident response documentation
- Professional architecture diagrams, checklists, tickets, lab reports, and support workflows
- Privacy-conscious screenshots, configurations, and technical evidence
Projects in this portfolio are documented using structured sections such as:
- Project objectives
- Skills demonstrated
- Lab environment
- Hardware and software requirements
- Installation and configuration procedures
- Validation testing
- Troubleshooting workflows
- Confirmed findings
- Resolution documentation
- Security and privacy notes
- Lessons learned
- Future improvements
All portfolio projects are described honestly as independent labs, documentation exercises, or technical learning projects unless otherwise identified as professional employment experience.
Before publishing screenshots, photographs, diagrams, or configuration examples, sensitive information is removed or hidden, including:
- Public IP addresses
- MAC addresses
- Serial numbers
- Dell service tags
- Asset tags
- Wi-Fi network names
- Passwords
- Usernames
- Email addresses
- API keys
- Storage credentials
- Private keys
- Exact physical location
- Full router, firewall, switch, NAS, or hypervisor configuration files
Only sanitized, authorized, and public-safe technical evidence is included.
Please visit my GitHub repositories to review my IT Support, systems administration, networking, virtualization, server infrastructure, storage, technical documentation, and cybersecurity learning projects.
GitHub Portfolio: github.com/tech-76