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19 changes: 19 additions & 0 deletions docs/workspaces-and-users/billing-and-plans.md
Original file line number Diff line number Diff line change
Expand Up @@ -117,6 +117,8 @@ Your subscription price doesn't change mid-cycle unless you add or remove seats.
**The exception**
Limited-period discounts that some workspaces get during promotional periods expire according to their specific terms.

If your workspace has a negotiated or promotional rate, note that the Stripe portal may show the standard list price rather than your discounted rate. The correct rate is applied at charge time and reflected on your invoice.

## Downgrade your plan

You can downgrade from a higher plan to a lower one or cancel your subscription entirely to return to the Free plan.
Expand All @@ -142,6 +144,23 @@ Your workspace retains all paid features until the end of the current billing cy

If your workspace exceeds the Free plan's 12-seat limit when your subscription ends, the workspace enters a locked state. Only the **Members** page is accessible. Workspace Admins can either remove users to get below 12 seats or reactivate a paid subscription to regain full access.

## Manage your subscription

All subscription management happens through the Stripe billing portal. Access it from
**Workspace Settings > Billing and plans > Manage Subscription**.

![Manage subscription](https://media.docs.plane.so/billing/manage-subscription.webp#hero)

The portal shows your current plan, seat count, and monthly or annual charge. From here you can:

- Add or update your payment method
- Update billing information (name, email, address, tax ID)
- View and download past invoices

:::info
If your workspace has a negotiated or promotional rate, the portal may display the standard list price. Your actual charge will reflect the discounted rate. Confirm this on your invoice after billing.
:::

## Free plan and trial access

### Free trial for new workspaces
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