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Replace HelpScout customFields IDs with semantic metaFields #2859

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Merged
ChiragAgg5k merged 1 commit into from
Feb 16, 2026
Merged

Replace HelpScout customFields IDs with semantic metaFields #2859

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18 changes: 3 additions & 15 deletions src/lib/stores/feedback.ts
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Original file line number Diff line number Diff line change
Expand Up @@ -105,8 +105,6 @@ function createFeedbackStore() {
return feedback;
});
},
// TODO: update growth server to accept `billingPlan`.
// TODO: update growth server to accept `source` key to know the feedback source area.
submitFeedback: async (
subject: string,
message: string,
Expand All @@ -122,18 +120,6 @@ function createFeedbackStore() {
if (!VARS.GROWTH_ENDPOINT) return;
trackEvent(Submit.FeedbackSubmit);

const customFields: Array<{ id: string; value: string | number }> = [
{ id: '47364', value: currentPage }
];

if (value) {
customFields.push({ id: '40655', value });
}

if (billingPlan) {
customFields.push({ id: '56109', value: billingPlan });
}

const response = await fetch(`${VARS.GROWTH_ENDPOINT}/feedback`, {
method: 'POST',
headers: {
Expand All @@ -143,9 +129,11 @@ function createFeedbackStore() {
subject,
message,
email,
customFields,
firstname: (name || 'Unknown').slice(0, 40),
metaFields: {
currentPage,
npsScore: value,
billingPlan,
source: get(feedback).source,
orgId,
projectId,
Expand Down
10 changes: 4 additions & 6 deletions src/routes/(console)/organization-[organization]/settings/BAAModal.svelte
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Expand Up @@ -67,13 +67,11 @@
firstName: ($user?.name ?? '').slice(0, 40),
message: `BAA request for ${$organization?.name ?? ''} (${$organization?.$id ?? ''})`,
tags: ['cloud'],
customFields: [
{ id: '41612', value: 'BAA' },
{ id: '48493', value: $user?.name ?? '' },
{ id: '48492', value: $organization?.$id ?? '' },
{ id: '48490', value: $user?.$id ?? '' }
],
metaFields: {
category: 'BAA',
userName: $user?.name ?? '',
orgId: $organization?.$id ?? '',
userId: $user?.$id ?? '',
employees: employees,
country: country,
role: role,
Expand Down
10 changes: 4 additions & 6 deletions src/routes/(console)/organization-[organization]/settings/Soc2Modal.svelte
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Original file line number Diff line number Diff line change
Expand Up @@ -68,13 +68,11 @@
firstName: ($user?.name ?? '').slice(0, 40),
message: `SOC-2 request for ${$organization?.name ?? ''} (${$organization?.$id ?? ''})`,
tags: ['cloud'],
customFields: [
{ id: '41612', value: 'SOC-2' },
{ id: '48493', value: $user?.name ?? '' },
{ id: '48492', value: $organization?.$id ?? '' },
{ id: '48490', value: $user?.$id ?? '' }
],
metaFields: {
category: 'SOC-2',
userName: $user?.name ?? '',
orgId: $organization?.$id ?? '',
userId: $user?.$id ?? '',
employees: employees,
country: country,
role: role,
Expand Down
16 changes: 8 additions & 8 deletions src/routes/(console)/supportWizard.svelte
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Original file line number Diff line number Diff line change
Expand Up @@ -136,14 +136,14 @@
formData.append('message', $supportData.message);
formData.append('tags[]', categoryTopicTag);
formData.append(
'customFields',
JSON.stringify([
{ id: '41612', value: $supportData.category },
{ id: '48492', value: $organization?.$id ?? '' },
{ id: '48491', value: $supportData?.project ?? '' },
{ id: '56023', value: $supportData?.severity ?? '' },
{ id: '56024', value: $organization?.billingPlanId ?? '' }
])
'metaFields',
JSON.stringify({
category: $supportData.category,
orgId: $organization?.$id ?? '',
projectId: $supportData?.project ?? '',
severity: $supportData?.severity ?? '',
billingPlan: $organization?.billingPlanId ?? ''
})
);
if (files && files.length > 0) {
formData.append('attachment', files[0]);
Expand Down