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27 changes: 27 additions & 0 deletions packages/uipath/docs/FAQ.md
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Expand Up @@ -332,6 +332,33 @@ dependencies = [
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```

### Q: How do I get a more detailed error message when something fails on UiPath Cloud Platform?

#### Description

When an agent fails on cloud serverless execution, the default log output may not contain enough detail to identify the root cause. You can opt into a more verbose log level to surface the underlying exception, stack trace, and HTTP-call details.

#### Solution

Set the `LOG_LEVEL` environment variable to `TRACE` for the affected entry point. Once set, the next run emits trace-level log records to the **Logs** panel of the job in Orchestrator.

You can configure the variable in any of these places:

- The `.env` file packed with your project
- The entry point's environment configuration in Orchestrator
- A process-level environment variable on the runner

**.env example:**
```dotenv
LOG_LEVEL=TRACE
```

After re-running the failing job, open the **Logs** panel — the additional records typically point at the exact request, payload, or exception that caused the failure.

/// info
`TRACE` is intentionally noisy. Switch the variable back to `INFO` (or remove it) once you've captured what you need — leaving it on adds cost and clutter to long-running jobs.
///

---

*Note: This FAQ will be updated as new information becomes available. If you continue experiencing issues after following these solutions, please contact UiPath support.*
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