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Remove character limit on support ticket environment field#366

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simonhamp merged 6 commits intomainfrom
remove-env-char-limit
Apr 16, 2026
Merged

Remove character limit on support ticket environment field#366
simonhamp merged 6 commits intomainfrom
remove-env-char-limit

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Summary

  • Increased the environment field validation from max:1000 to max:5000 to match the other bug report fields (tryingToDo, whatHappened, reproductionSteps)
  • Added a test confirming the environment field accepts more than 1,000 characters

Test plan

  • New test environment_field_accepts_more_than_1000_characters passes
  • All 69 existing support ticket tests pass

🤖 Generated with Claude Code

simonhamp and others added 6 commits April 16, 2026 06:20
Increase the environment field max validation from 1000 to 5000
characters to match the other bug report fields, and add a test.

Co-Authored-By: Claude Opus 4.6 <noreply@anthropic.com>
Filter the plugin/tool dropdown on the support ticket form to only
include approved and active official plugins, excluding drafts and
pending submissions.

Co-Authored-By: Claude Opus 4.6 <noreply@anthropic.com>
Replace the approved() scope (which requires is_active) with a direct
status check so disabled plugins still appear for support purposes.

Co-Authored-By: Claude Opus 4.6 <noreply@anthropic.com>
Allow customers and admins to attach files (max 5, 10MB each) when
creating tickets and replying. Files are stored on a dedicated
support-tickets S3/R2 disk with signed temporary download URLs.

Co-Authored-By: Claude Opus 4.6 <noreply@anthropic.com>
Co-Authored-By: Claude Opus 4.6 <noreply@anthropic.com>
Co-Authored-By: Claude Opus 4.6 <noreply@anthropic.com>
@simonhamp simonhamp marked this pull request as ready for review April 16, 2026 08:10
@simonhamp simonhamp merged commit 18a9783 into main Apr 16, 2026
1 of 2 checks passed
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